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Customer Resources

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Customer Resources

Welcome to our Lottery Customer Resources page, designed to provide you with all the information, and support needed to enhance your lottery experience.

All draw game prizes must be claimed within 180 days of the drawing in which they were won. Instant prizes must be claimed within 180 days of the declared end of the game, please visit Claim Prize for more information.

By requesting voluntary self-exclusion, you acknowledge and understand that you are choosing to exclude yourself from all activities at all four West Virginia Racetracks and Casinos, as well as The Historic Greenbrier Casino, all of which are regulated by the West Virginia Lottery.

This exclusion also applies to mobile applications and online gaming associated with the West Virginia Lottery, please visit Lottery Self-Exclusion for more information.

Effective January 1, 2019, House Bill 2982 allows winners of State Lottery draw games to remain anonymous in regards to his or her name, personal contact information, and likeness; providing that the prize  is equal to or exceeding $1 million dollars.  When a group forms a lottery pool to purchase lottery tickets, only those members of the pool that each, individually, win a gross prize equal to or exceeding $1 million dollars may claim anonymity.

You may use the following to request anonymity via e-mail if your winning draw game ticket is a prize amount EQUAL TO OR EXCEEDING $1 MILLION DOLLARS. Again, if a group wins, all participants in the lottery pool must receive, individually, EQUAL TO OR EXCEEDING $1 MILLION DOLLARS to qualify.

If you (or your group) are the lucky individual(s) with such a claim, the West Virginia Lottery suggests the following best-practices for safeguarding your anonymity.

  1. Sign the back of your ticket. The ticket is a bearer instrument by law.  The holder is presumed to be the owner unless a signature proves otherwise.

  2. Retain the services of a lawyer and an accountant. Advise them of your intent to claim anonymously so they can advise you and help safe-guard your information.

  3. Do not inform anyone other than your counsel of your win. The West Virginia Lottery cannot be responsible for information reporting agencies may obtain via the winner who talked to family members or posted about their win on social media sites.

  4. Use only www.wvlottery.com, the mobile convenience app or a self-service terminal to check your numbers.

Per the law you are only required to supply the following pieces of information when making an anonymity request; your contact information, including any personal telephone number, residential address and electronic mail address.

The West Virginia Freedom of Information Act (“Act”), W.Va. Code §29B-1-1 et seq., requires public bodies to provide public records in response to requests, unless those records are exempt from disclosure.

Filing a Request

No particular form is required to submit a FOIA request. To make sure we understand exactly what you want, we need your request to be in writing. A request may be made via U.S. Mail or Email. The addresses are below. The forms you may use are attached to the left, “Printable FOIA Request Form” and the “Online FOIA Request Form.”

The West Virginia Freedom of Information Act (“Act”), W.Va. Code §29B-1-1 et seq., requires public bodies to provide public records in response to requests, unless those records are exempt from disclosure.

Costs

Method of Production

Fee

Per-page duplication reimbursement

$0.20

Per USB flash drive

$10.00

Per CD charge

$0.20

Per High Capacity USB flash Drive (1TB)

$100.00

Postage or Shipping

Actual Cost

List of Lottery Retailer and Agent (regardless of method of production)

$130.00

List of LVL Retailer, Operator, Service Technician, or any combination (regardless of method of production)

$130.00

List of Racetrack table games licensees (regardless of method of production)

$130.00

Payment

Requesters will be informed of fees due and payable pursuant to their request prior to production of the records. Fees exceeding $100 or more must be paid in advance of production. However, all fees totaling under $100 may be paid after production, unless otherwise determined by the WVL General Counsel. Please make checks payable to the “West Virginia Lottery” and remitted to the above provided address:

June Somerville, General Counsel
West Virginia Lottery
900 Pennsylvania Avenue
Charleston, WV 25302
Phone: 304.558.0500
LegalGroup@wvlottery.com

The West Virginia Lottery welcomes your comments and questions. Feedback from you, our player, helps improve our operations and games. All other comments and questions can be directed at our general email: mail@wvlottery.com or by mail: PO Box 2067 Charleston, WV 25327. 

*If you are looking to file a complaint regarding Sports Betting and/or iGaming, please visit the portal below by clicking the button:

Downloadable Forms Customer Resources

WV Customer Resource Forms are available below:

Payments

Please make checks payable to the “West Virginia Lottery” and remitted to the provided address below:

West Virginia Lottery
900 Pennsylvania Avenue
Charleston, WV 25302

Phone: 304-558-0500

Email: LegalGroup@wvlottery.com