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How to Claim your Prize?

So you won, and now you want to get paid.

Well, you’re in luck, because there are a variety of places to claim your prize based on how much you’ve won. Take a look at the table below to see where you can claim your prize!

Retailers

Super Cashers

Regional Office

WV Headquarters

Mail

Up to $600

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Up to $5,000

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$5,001 to $499,999

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$500,000 to $999,999

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$1,000,000 Plus

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Before you run down to the claim center to claim your prize, you need to sign the back of your original ticket.

A lottery ticket is a bearer instrument until signed. The ticket, not the play slip, is required for all claims, so don’t forget it.


For prizes of $600 or more, you will need:

  • A completed WV Lottery Claim Form

  • Photo ID verifying name, signature and age

  • Social Security Card


Don’t wait. Get paid. Scratch-off game prizes must be claimed within 180 calendar days from the game’s announced end date, and draw games must be claimed within 180 calendar days of the drawing. Mailed tickets must be received at the WV Lottery Headquarters within 180 calendar days of the drawing for draw games and within 180 days from the game’s announced end date for scratch-off games. Postmarks shall not constitute satisfaction of the date requirement.


Still have questions? Call Customer Service at 800-982-2274.

Downloadable Forms

WV Lottery claim forms are available below or at any regional office:

Claim by Mail

If claiming by mail, send the required documentation to:

WV Lottery

PO BOX 2913

Charleston, WV 25330

The WV Lottery is not responsible for lost or misdirected mail. The risk of mailing tickets remains with the player.

Where to Claim

Claim Center Hours: 8:00 AM to 4:30 PM, Monday - Friday.

HEADQUARTERS
A
Charleston

900 Pennsylvania Ave
Charleston, WV 25302
Phone: 800-982-2274,
304-558-0500

REGIONAL OFFICE
B
Weirton

100 Municipal Plaza,
Suite 500,Weirton, WV 26062
Phone: 304-748-1560

SUPER CASHER
C
Charles Town

750 Hollywood Drive
Charles Town, WV 25414
Phone: 800-795-7001

Location Map

2025 Holiday Schedule

New Year’s Day

01/01/2025

Martin Luther King Day

01/20/2025

Presidents’ Day

02/17/2025

Memorial Day

05/26/2025

West Virginia Day

06/20/2025

Independence Day

07/04/2025

Labor Day

09/01/2025

Columbus Day

10/13/2025

Veterans Day

11/11/2025

Thanksgiving Holiday

11/27/2025

Christmas Eve

12/24/2025 (Half Day)

Christmas Day

12/25/2025

New Year's Eve

12/31/2025 (Half Day)

WV Lottery Offices are CLOSED for these Holidays.